Hospitality Management Outcomes

Program outcomes

Undergraduate program outcomes

  • Prepare, analyze, and utilize financial documents and data related to hospitality organizations; measured in HSPM 333, 433, and 455.
  • Plan, organize, coordinate, and evaluate the human resources hospitality organizations; measured in HSPM 380L.
  • Develop and apply marketing techniques in hospitality organizations; measured in AESHM 340.
  • Comprehend technology applications appropriate for hospitality organizations; measured in HSPM 352.
  • Integrate operational knowledge for managing hospitality organizations; measured in HSPM 380L & 455.
  • Demonstrate professional leadership behavior; measured in HSPM 233 & 380L.
  • Use professional written and oral communication; measured in AESHM 113 & HSPM 455.
  • Evaluate best practices in hospitality organizations to meet customer expectations; measured in AESHM 170 & HSPM 233.
  • Obtain professional certifications; measured in HSPM 101, 233, and 333.

Graduate program outcomes

Master’s program

The master’s degree program is designed to prepare individuals for managerial positions in the hospitality industry, teaching careers, and continued graduate study. Upon successful completion of the master’s program, graduates will be able to:

  • Describe the impact of current trends and issues in foodservice and lodging organizations.
  • Develop effective solutions to advanced managerial problems.
  • Make strategic decisions for foodservice and lodging organizations.
  • Critique research papers and other professional communications.
  • Use the basic research process for problem solving.
  • Design and implement a research project or creative component.
  • Present information in appropriate formats, including oral presentations, manuscripts, scientific reports, executive summaries, and business letters.
  • Work effectively in groups.

Doctoral program

The doctoral program is designed to prepare individuals to teach in foodservice and lodging management programs at the university level and/or conduct advanced research on at the corporate level or with research firms. In addition to the outcomes stated above for the master’s program, graduates will be able to:

  • Formulate conceptual, theoretical, and applied approaches to solving hospitality problems.
  • Develop expertise in a specific area of the foodservice and lodging industry.
  • Teach basic courses in foodservice and lodging management.
  • Analyze research data using a variety of statistical techniques.
  • Conduct advanced research on problems in the foodservice and lodging industry.
  • Disseminate research findings by writing abstracts, manuscripts, and other documents and by making professional presentations.
  • Write grants to secure funding.
  • State a personal philosophy of teaching and research.
  • Describe the role of faculty, including curricula development and advising.

Measurement of outcomes and results

Undergraduate curriculum

  • Performance in specific classes and/or on specific assignments, projects, or exams in specific classes
  • Successful completion of a professional internship or work experience
  • Evaluation of interns by employers
  • Evaluation of graduates by themselves and their employers
  • Successful acquisition of appropriate positions after graduation

Graduate curriculum

  • Acceptance of thesis/dissertation/integrative paper by POS committee
  • Number of student presentations to and papers for scholarly, professional, and/or lay audiences
  • Successful acquisition of appropriate positions after graduation
  • Number of peer-reviewed presentations and papers accepted

Analysis of assessment measures:

Undergraduate curriculum

Current assessments meet or exceed expectations. Information gathered from students, alumni, and employers have helped faculty identify areas that should be enhanced in the curriculum: strengthening financial management expertise, leadership skills, and human relations. Revised assignments and class projects will help address those issues as will the re-evaluation of the undergraduate curriculum.

Graduate curriculum

Current assessments meet or exceed expectations. Information gathered from students, alumni, and employers have identified professional writing including grant writing as an area that could be enhanced.

Feedback process

Program changes:

A section on leadership and professionalism has been added to the orientation course. In addition, students are encouraged to study abroad. A graduate course in professional writing has been added.