Jokima Hiller

Ph.D. Student

Phone:  219-789-1027

email:  jlhiller@iastate.edu

Education: 

  • Master of Business Administration from Keller Graduate School of Management
    Bachelor of Science in Restaurant, Hotel, Institutional, & Tourism Management from Purdue University Calumet

Research Interests: 

  • The Millennial Generation traveler
  • Uniforms in the hospitality industry
  • Experiential learning activities in the hospitality classroom
  • First-time hotel manager preparedness and the importance of social intelligence

Industry Experience:

  • Instructor for Hospitality & Restaurant Administration at Missouri State University
  • Instructional Coach for Accounting, Hospitality, & Human Resources at Harrison College
  • Program Coordinator for Hospitality & Restaurant Management at The Chef’s Academy
  • General Manager for Country Inn & Suites By Carlson Indianapolis Airport South
  • General Manager for Country Inn & Suites By Carlson at the Port
  • Training Specialist for Carlson Hotels Worldwide
  • Front Office Manager for Trump Hotel Casino
  • Front Desk Manager for the Radisson Hotel at Star Plaza
  • Assistant Reservation Sales Manager for the Radisson Hotel at Star Plaza
  • Human Resources Assistant for the Radisson Hotel at Star Plaza

Honors and Awards:

  • The Chef’s Academy Campus Employee of the Year – 2009
  • Opening General Manager for the 400th Country Inn & Suites By Carlson Brand – 2006

Publications:

  • Book - Hiller, J. & Woods, J.  (2011). The RevPAR Formula.  Parker, CO:  Outskirts Press, Inc. ISBN: 9781432770518
  • Conference Proceeding - Forney, J. L., Hiller, J. L., & Zheng, T. (2014). Millennial generation: building guest loyalty in hotels. 19th Annual Graduate Education & Student Research Conference in Hospitality and Tourism. Houston, TX. January 3-5. Retrieved from: http://hospitalitygradconf.com/schedule/Conference%20Proceedings.pdf.

Professional Affiliations:

  • International Council on Hotel, Restaurant, and Institutional Education (ICHRIE)
  • American Hotel & Lodging Association (AHLA) Women in Lodging (WIL)

Extracurricular Activities:

  • Being an Aunt
  • Ballroom Dancing
  • Watching Professional Boxing
  • Public Speaking -
    • Society of Government Meeting Planners inaugural event at the Radisson   Hotel at Star Plaza Nov. 6 and 7
    • Convention Industry Council (CIC) Certified Meeting Planner (CMP)   Conclave at the Hyatt Regency New Orleans Sept. 6 – 8