Career Connections


Ario Faizal

Major: Hospitality Management



Year: Senior
Hometown/State: Iowa

Type of experience: Internship
Company/Organization: Keraton at The Plaza, a Luxury Collection Hotel, Jakarta/ Starwood Hotels and Resorts
Company/Organization website: http://www.keratonattheplazajakarta.com
Title: Managerial Internship
Destination: Ames
Timeframe: February- April

Advisor/Coordinator Email: celbert@iastate.edu

I was responsible for...
Ran the operational side of the front office and helped manage the 5 departments within the front office: reception, butler, concierge, executive lounge, and guest center service.

I accomplished...
Gained a lot of managerial and operational experience in the hotel industry

My most valuable effort...
The project I worked on was the guest expectation index, it was mainly working on feedbacks from guest and figure out ways to make everything better.

I learned...
adjusting to the different cultures, hospitality industry is worldwide but every country has its different ways. It was very valuable to see the differences.

I will never forget...
Getting to meet some important Indonesian government people it was really neat to see how everything was set up with the security and police everywhere.

A surprising discovery...
I was born in Indonesia and that's why I selected to work there, but there were other interns from Europe, so that was Interesting to see.

Advice for others...
try something different; interning abroad is a really big step to take.

I landed this assignment by...
A friend of mine from high school works there, and he helped me out with the job.

I wanted this experience because...
I have not been back to Indonesia in 4 years and I wanted to see how the hospitality industry was in Indonesia.

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