Major: Hospitality Management
Type of experience: Internship
Company/Organization: Keraton at The Plaza, a Luxury Collection Hotel, Jakarta/ Starwood Hotels and Resorts
Company/Organization website: http://www.keratonattheplazajakarta.com
Title: Managerial Internship
Timeframe: February- April
Advisor/Coordinator Email: firstname.lastname@example.org
I was responsible for...
Ran the operational side of the front office and helped manage the 5 departments within the front office: reception, butler, concierge, executive lounge, and guest center service.
Gained a lot of managerial and operational experience in the hotel industry
My most valuable effort...
The project I worked on was the guest expectation index, it was mainly working on feedbacks from guest and figure out ways to make everything better.
adjusting to the different cultures, hospitality industry is worldwide but every country has its different ways. It was very valuable to see the differences.
I will never forget...
Getting to meet some important Indonesian government people it was really neat to see how everything was set up with the security and police everywhere.
A surprising discovery...
I was born in Indonesia and that's why I selected to work there, but there were other interns from Europe, so that was Interesting to see.
Advice for others...
try something different; interning abroad is a really big step to take.
I landed this assignment by...
A friend of mine from high school works there, and he helped me out with the job.
I wanted this experience because...
I have not been back to Indonesia in 4 years and I wanted to see how the hospitality industry was in Indonesia.