Career Connections


Carmina Lopez

Major: Hospitality Management



Company/Organization: Hilton Chicago Oak Brook Hills Resort & Conference Center
Company/Organization website: https://www.oakbrookhillsresortchicago.com/en-us
Destination: Oak Brook, IL
Timeframe: Summer

Advisor/Coordinator Email: celbert@iastate.edu

I was responsible for...
The Housekeeping Supervisor is primarily responsible for managing the daily operations of the housekeeping staff. The supervisor will promote a safe working environment and quality service to achieve maximum guest satisfaction. Housekeeping Supervisor will work with supervisors, inspectors, and other members of the housekeeping team to ensure maximum efficiency. Lead a team of 20+ room attendants. Supervise daily operations in maintenance and sanitation of the guestrooms, public areas and pool/spa. Complete monthly inventories of linen supplies, and equipment. Coordinate breaks and assign work duties to staff. Ensure that staff report to work as scheduled. Document any late or absent employees. Follow hotel policy with stolen items.

I accomplished...
Seeing myself grow as a leader week by week, and learning how to lead a team of 20+ employees on a daily basis.

I learned...
Having a consistently positive attitude is important because it directly reflects upon your attitude at work. The means of reaching your final goals are always easier when you can maintain a positive attitude!

Advice for others...
Working hard pays off! Always do more than just your duties because you never know who is watching you. Be positive and always smile!

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