Career Connections

Mackenzie Osgood

Major: Hospitality Management

Company/Organization: Prairie Meadows
Company/Organization website:
Destination: Altoona, Iowa
Timeframe: Summer

Advisor/Coordinator Email:

I was responsible for...
I was responsible for supervising the staff in the Triple Crown Buffet and Champions Clubhouse (during live race dates). Taking reservations for both TCB and Champions. Making sure that the buffet stayed clean, stocked, and labeled correctly. Handling any concerns that guests had at TCB or Champions. Making sure to communicate with other supervisors and upper management about any problems or compliments that were brought to my attention.

I accomplished...
I think that taking on more responsibilities and being able to run shifts by myself were by greatest accomplishments during my internship. At the start of the summer I was really nervous about these things, but once I started running more shifts I became more confident in my abilities. I think that this confidence will be beneficial to my current position and future positions

I learned...
In the hospitality industry you are going to work with and interact with all different types of people. Unfortunately there are going to be times when you're not going to be able to please everyone despite how hard you try. Although this may be frustrating you can't let it get to you. The only thing you can do is try your best to resolve the situation, and hopefully the guests or employees will eventually understand where you are coming from.

Advice for others...
Have fun and do not be afraid to ask questions. Your internship can be a great learning opportunity and you should take advantage of the time and resources that you have while you are there.

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