Faculty and Staff Directory » Eric Olson

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Title: Associate Professor
Department: Apparel, Events, and Hospitality Management

Office: 6A MacKay, Ames, IA 50011-1078
Phone number: +1 (515) 2940699
Email: olsoned@iastate.edu

Research interests

  • Consumer evaluation of electronic word-of-mouth
  • LGBT tourism and events
  • Team-based learning/flipped classrooms


Dr. Eric D. Olson has a Ph.D. from the University of Central Florida, a M.B.A. from Stetson University, and a B.B.A. from University of Wisconsin-Eau Claire. His research interests are in the areas of online service recovery, minority evaluation of service encounters, and event/festival marketing. Dr. Olson has publications in journals such as Journal of Business Research and International Journal of Hospitality Management and has presented at over 10 conferences. He has taught undergraduate classes in the areas of events, marketing, services, and communication. Dr. Olson has over 10 years of professional experience, working for organizations such as Walt Disney World Resort.